Refund policy

At Nikki’s Ginger Tea, we want you to enjoy every bottle. If you need to request a return or report a product quality concern, we’re here to help.

Return Eligibility

Unopened bottles may be returned within 30 days of delivery, provided they have been kept refrigerated and their original seals remain intact.

We cannot accept returns of:

• Opened products.
• Bottles with broken or missing seals.
• Products that have not been kept refrigerated.

How to Request a Return

Email orders@ngtdetroit.com with:

• Your order number.
• The reason for your return.
• A photo of the product, including the bottle and seal.

Please contact us before shipping your return so we can provide return instructions.

Return Shipping

Customers are responsible for return shipping costs. Products must be frozen before return shipment.

Refunds

Once we receive your returned products and confirm they meet the requirements above, we will issue your refund within 14 days of receipt. Your payment provider may require additional time for the refund to appear in your account.

Product Quality Concerns

If there is an issue with the quality of your product, we will replace it free of charge. Please email orders@ngtdetroit.com with your order number, a description of the issue, and a photo of the affected product.

Quality concerns are handled separately from standard returns. If you discover a quality issue after opening a bottle, please contact us for help.